Terms & Conditions

Effective Date: 01.06.26

Welcome to Heavenly Bliss. By booking an appointment with us, you agree to the following Terms & Conditions.

1. Our Details

Heavenly Bliss Salon

11 Douglas Street
Milngavie
Glasgow
G62 6PA

2. Bookings

Appointments can be made online, by telephone or in person.

All bookings are subject to availability.

Some treatments may require a card to secure your appointment.

3. Cancellation Policy

We kindly ask that you provide at least 24 hours' notice if you need to cancel or rearrange your appointment.

This allows us the opportunity to offer your appointment to another client.

4. Late Cancellations

Appointments cancelled with less than 24 hours' notice may incur a cancellation charge of 50% of the treatment cost.

5. Missed Appointments (No-Shows)

If you fail to attend your appointment without notifying us, we reserve the right to charge 100% of the booked treatment cost to the payment card used to secure the appointment.

By providing your payment details when booking, you authorise Heavenly Bliss to process this charge in accordance with this policy.

Repeated missed appointments may result in future bookings requiring full payment in advance or being declined.

6. Late Arrivals

If you arrive late, your treatment time may need to be reduced to avoid delaying subsequent appointments.

Where there is insufficient time to carry out the treatment safely, the appointment may be cancelled and our cancellation policy may apply.

7. Deposits

Certain treatments may require a non-refundable deposit.

Deposits will be deducted from the final treatment cost.

Where sufficient notice is provided to rearrange your appointment, deposits may be transferred to a new booking.

8. Gift Vouchers

Gift vouchers:

Are non-refundable.
Cannot be exchanged for cash.
Must be presented in the salon before treatment where applicable.
Must be used before their expiry date.
When booking through the website, if a gift voucher is the payment method, card details will need to be input to protect from no-shows and late cancelations.

Lost or stolen vouchers cannot be replaced.

9. Health & Medical Information

Clients must inform us before treatment of any:

Allergies
Medical conditions
Pregnancy
Skin sensitivities
Recent cosmetic procedures
Medication that may affect treatment

Failure to disclose relevant information may result in treatment being refused.

10. Patch Testing

Patch testing may be required for certain treatments.

Failure to attend a required patch test may mean your treatment cannot proceed.

11. Children

Children under 16 must be accompanied by an adult.

For health and safety reasons, we kindly ask that children who are not receiving treatment are not left unattended in the salon.

12. Personal Belongings

Clients are responsible for their own belongings.

Heavenly Bliss cannot accept responsibility for loss or damage to personal property.

13. Prices

Prices are subject to change without prior notice.

The price confirmed at the time of booking will normally be honoured unless an obvious pricing error has occurred.

14. Refusal of Treatment

We reserve the right to refuse treatment where:

It would be unsafe.
Medical advice has not been followed.
Inappropriate or abusive behaviour is displayed.
A client attends under the influence of alcohol or drugs.

15. Privacy

Any personal information collected during booking will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

16. Contact Us

Heavenly Bliss Beauty Salon